Effective Date: September 2025

This Privacy Policy governs the collection, use, and disclosure of personal information by Dear Mahjong ("Company," "we," "us," or "our") through our website and services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this
Privacy Policy.

Information Collection

Automatically Collected Information

We collect certain information automatically when you access our website, including:
 Internet Protocol (IP) address and geographic location data
 Browser type, version, and operating system specifications
 Device identifiers and hardware information
 Website navigation patterns and page interaction data
 Referral sources and search query parameters
 Session duration and frequency of visits

Information You Provide

We collect personal information that you voluntarily submit, including:
 Full name, email address, and telephone number

 Billing and shipping addresses
 Payment method details and transaction information
 Account credentials and security preferences
 Communications sent to our customer service department
 Product reviews, feedback, and survey responses

Third-Party Sources

We may obtain additional information about you from:
 Payment processing services and financial institutions
 Shipping and logistics providers
 Marketing and analytics service providers
 Public databases and commercially available sources

Use of Information

We process your personal information for the following purposes:

Transactional Operations

 Processing and fulfilling purchase orders
 Facilitating payment transactions and preventing fraud
 Coordinating shipping, delivery, and returns
 Maintaining accurate customer account records
 Providing customer support and technical assistance

Business Operations

 Analyzing website performance and user behavior
 Conducting market research and demographic analysis
 Developing and improving products and services
 Ensuring compliance with legal and regulatory requirements
 Protecting against unauthorized access and security threats

Marketing Communications

 Sending promotional materials and product announcements
 Delivering targeted advertisements based on user preferences
 Conducting email marketing campaigns and newsletter distribution
 Measuring effectiveness of marketing initiatives

Information Disclosure

We may disclose your personal information to:

Service Providers
Third-party vendors who perform services on our behalf, including payment processors, shipping companies, cloud hosting providers, customer service platforms, and marketing automation tools.

Business Transfers
In connection with any merger, acquisition, restructuring, or sale of assets, your information may be transferred to the acquiring entity.

Legal Compliance
When required by law, regulation, legal process, or governmental request, or to protect our rights, property, safety, or that of others.

Consent-Based Disclosures
With your explicit consent for specific purposes not covered by this policy.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

Security Measures

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be guaranteed to be completely secure.

Cookies and Tracking Technologies

Our website employs cookies, web beacons, and similar technologies to enhance functionality and collect usage data. You may manage cookie preferences through your browser settings, though certain website features may be affected.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:
 Access to information we maintain about you

 Correction of inaccurate or incomplete data
 Deletion of personal information under certain circumstances
 Restriction of processing activities
 Data portability rights
 Withdrawal of consent for processing based on consent
To exercise these rights, contact us using the information provided below.

Geographic Considerations

If you are located outside the United States, your information may be transferred to and processed in countries with different privacy laws. By using our services, you consent to such transfers.

Minors

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from minors without verified parental consent.

Policy Updates

We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated through website notices or direct communication. Your continued use of our services following such modifications constitutes acceptance of the updated policy.

Contact Information
For questions regarding this Privacy Policy or our privacy practices, contact us at:
Dear Mahjong
Email: hello@dearmahjong.com
This policy was last updated September 2025.